Toward a Future Free from Harassment
Hana no Mura Social Welfare Corporation believes that delivering high-quality care begins with two commitments: ensuring that every person we serve feels safe and respected, and maintaining a workplace where our staff can work with dignity and without fear.
Harassment harms individuals, places an excessive burden on staff, and undermines the quality and continuity of the services we provide. Our commitment to taking a clear stance on harassment is not about excluding anyone — it is about ensuring that stable, reliable support continues to reach everyone who needs it.
We hereby declare that we will respond to all forms of harassment as an organization, without exception — including sexual harassment and customer harassment.
Our Response to Customer Harassment
At Hananomura, we provide our daily services grounded in trust with the people we support and their families. Equally, protecting an environment where our staff can continue to work with confidence is a fundamental responsibility we take seriously. We believe that the wellbeing of our staff is what makes quality care possible.
For this reason, Hana no Mura has established a clear organizational policy to respond firmly to any conduct that threatens the dignity or safety of our staff.
Examples of conduct that may require intervention
- Physical violence or intimidating behavior
- Insults, discriminatory remarks, or other conduct that demeans a person’s dignity
- Unreasonable demands, prolonged detention, or interference with operations
- Persistent contact directed at individual staff members, or defamatory posts on social media
- Sexual conduct or physical contact of a sexual nature
Our approach
When such conduct occurs, we respond as an organization — not by leaving individual staff members to handle situations alone. Depending on the circumstances, our response may include explanatory meetings, a review of how services are delivered, or in some cases a modification or termination of the service agreement. Where necessary, we will work with external parties such as law enforcement or legal counsel.
We recognize that behaviors arising from dementia, developmental characteristics, or other conditions require a care-centered response. In such cases, we prioritize appropriate support while also ensuring the safety of our staff.
Feedback and concerns
We take all feedback regarding our services seriously and use it to continually improve. Please feel free to speak with the manager at your facility, or contact our head office directly.